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        故障報修指南

        發布日期: 2018-07-11 信息來源: 系統管理員

        電力與我們的生活息息相關,一旦電力供應中斷,會帶來諸多不便。請您仔細閱讀下面的內容,以便在發生電力故障時,盡快幫助您解決困擾,實現安全、可靠用電。
        (一)供電企業供電設施維護范圍
          供電設施的運行維護管理范圍,按產權歸屬確定。責任分界點按下列各項確定:
          1.公用低壓線路供電的,以供電接戶線用戶端最后支持物為分界點,支持物屬供電企業。
          2.10千伏及以下公用高壓線路供電的,以用戶廠界外或配電室前的第一斷路器或第一支持物為分界點,第一斷路器或第一支持物屬供電企業。
          3.35千伏及以上公用高壓線路供電的,以用戶廠界外或用戶變電站外第一基電桿為分界點。第一基電桿屬供電企業。
          4.采用電纜供電的,本著便于維護管理的原則,分界點由供電企業與用戶協商確定。
          5.產權屬于用戶且由用戶運行維護的線路,以公用線路分支桿或專用線路接引的公用變電站外第一基電桿為分界點,專用線路第一基電桿屬用戶。
        在電氣上的具體分界點,由供用雙方協商確定。
        (二)引起客戶處停電的原因
          1、供電企業計劃檢修和臨時檢修停電:
        為保障廣大電力客戶能夠持續穩定安全可靠用電,供電企業需要對電力設施進行運行維護檢修和缺陷處理,安排計劃和臨時檢修停電。屬計劃停電,供電企業會提前7天公告停電區域、停電線路、停電時間。屬臨時停電,供電企業會提前24小時通知重要客戶或進行公告,您可以提前查詢以便做好準備。
          2、故障停電:
        電力從發電廠經過輸電線路、變電站一直到客戶處需要經過許多環節,其中任一環節發生故障,都會引起客戶處停電。如供電設施故障或客戶私增用電設備超容量用電引起開關、電能表等設施元件燒壞,都會造成故障停電。
        如果供電設施遭到外力破壞或遇到不可抗拒的暴雨、颶風侵襲,還可能造成停電事故。
          3、客戶的卡式預付費電能表內電量為零、客戶未按期交納電費或違約用電等原因造成的客戶處停電。
        (三)居民停電報修前的自行檢查和初步判斷
          居民客戶,當您家停電時,請首先確定停電的范圍。
          如果僅您一家沒電,請檢查自家的終端箱內的漏電開關是否跳閘,如果已跳閘,減少用電負荷,待漏電開關跳閘5分鐘后再行合上,如果合不上閘,說明家中有漏電的可能,此時應請有《電工進網作業許可證》的電工查找故障進行處理,費用自理。如果您家沒有漏電開關的,請檢查計費電能表處的總閘是否有電,如果熔絲熔斷,請調換熔絲,如果總閘熔絲完好,仍無電,請撥打供電服務熱線95598進行報修,供電公司會派維修人員進行現場檢查,如非供電企業維護范圍,客戶可尋找產權維護單位(物業管理部門)或請有《電工進網作業許可證》的電工進行檢查維修,費用自理。
          如果僅為一個單元沒電,或者是一個單元內的幾層沒電,請聯系房產維護單位或物業管理部門。
          如果是全樓沒電或附近區域都有沒電現象,請撥打供電服務熱線95598進行咨詢。
        (四)報修的注意事項
          客戶處停電后,經初步檢查和判斷,需要供電企業進行排查故障,在撥打供電服務熱線95598時,請協助提供如下信息,以便盡快恢復供電。
          1、報修人姓名和聯系電話;
          2、故障地點;
          3、停電的范圍;
          4、故障現象,如供電設施(含計費電能表)是否有冒火、冒煙現象,供電線路是否斷線、燒斷落地等。
        (五)溫馨提示
          由于電力安全工作的特殊要求,在搶修過程中有嚴格的操作程序,如果報修情況不明確或不詳細時,會造成我們在故障判斷上的困難。為您服務的搶修人員到現場后要根據具體情況實施搶修;有時要增加人員、設備和材料;有時停電處和故障處理的位置不一致;有時搶修人員和送電人員是兩批人,這些工作都是及時送電和電網安全運行所必須的,希望能得到您的理解與支持。
          如果出現供電企業以220/380伏電壓供電的居民用戶,因發生電力運行事故導致電能質量劣化,引起居民用戶家用電器損壞的情況,請您首先保持家用電器損壞原狀并在家用電器損壞之日起七日內,向供電企業投訴并提出索賠要求的,超過七日的,即視為自動放棄索賠權,供電企業不再負責賠償。
          另外,供電企業計劃檢修或臨時檢修停電的送電時間是根據引起停電原因工作量的多少而大致約定的,在工作量的測算以及施工進程中有很多不確定的因素,會影響工作量的減少或增加。盡管供電企業努力提高計劃的準確率,但難免會有提前或延遲送電的可能,希望能得到您的理解與支持。

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